Last updated: June 19, 2025
Welcome to EnergySmartHub. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.
EnergySmartHub is a company registered in England and Wales:
In these Terms:
By using our website or purchasing our products, you confirm that:
We strive to provide accurate product descriptions, but we do not warrant that descriptions are error-free, complete, or current. Product images are for illustration purposes and may not exactly represent the actual product.
All prices are displayed in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time without prior notice. Price changes will not affect orders already confirmed.
Product availability is subject to change. We reserve the right to discontinue products or limit quantities. If a product becomes unavailable after you place an order, we will notify you promptly.
When you place an order, you are making an offer to purchase products. We reserve the right to accept or decline your order. Order confirmation does not guarantee product availability.
Payment is required at the time of ordering. We accept major credit cards and other payment methods as displayed. All payments are processed securely through our payment providers.
You may cancel your order within 24 hours of placing it, provided the order has not been dispatched. Contact us immediately to request cancellation.
We ship within the United Kingdom. Shipping costs and estimated delivery times are displayed during checkout. We use reputable courier services but cannot guarantee exact delivery times.
Risk of loss and title for products pass to you upon delivery to the carrier. We recommend purchasing shipping insurance for valuable items.
If your order is lost or damaged during shipping, contact us within 7 days of the expected delivery date. We will work with you to resolve the issue.
You may return unused products within 30 days of delivery for a full refund, minus shipping costs. Products must be in original condition and packaging.
Contact us to initiate a return. We will provide return instructions and, if applicable, a return authorization number. Return shipping costs are your responsibility unless the return is due to our error.
Refunds will be processed within 14 days of receiving returned products. Refunds will be credited to your original payment method.
You may create an account to access additional features. You are responsible for maintaining the confidentiality of your account credentials.
Notify us immediately if you suspect unauthorized access to your account. You are responsible for all activities that occur under your account.
We may suspend or terminate your account for violation of these Terms or for any other reason at our discretion.
All content on our website, including text, graphics, logos, and software, is our property or licensed to us. You may not reproduce, distribute, or create derivative works without our written permission.
By submitting content to our website (reviews, comments, etc.), you grant us a non-exclusive license to use, modify, and display such content.
You agree not to:
Our website and services are provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free operation.
We do not warrant that our products will meet your specific requirements or be suitable for particular purposes. Use products according to manufacturer instructions.
To the maximum extent permitted by law, our liability is limited to the amount you paid for the product or service that gave rise to the claim. We are not liable for indirect, incidental, or consequential damages.
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our services or violation of these Terms.
Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your personal information.
These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
We may update these Terms at any time. We will notify you of significant changes by email or through a prominent notice on our website. Continued use of our services constitutes acceptance of updated Terms.
If you have questions about these Terms, please contact us:
These Terms, along with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and EnergySmartHub regarding your use of our services.