1. Introduction
EnergySmartHub ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website or use our services. We comply with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.
2. Data Controller
EnergySmartHub is the data controller responsible for your personal data. You can contact us at:
- Email: [email protected]
- Address: 42 Crafton Street, Birmingham B15 2HJ, United Kingdom
- Phone: +44 121 456 7890
3. Information We Collect
3.1 Personal Information
We may collect the following personal information:
- Name and contact details (email address, phone number, postal address)
- Account credentials (username, encrypted password)
- Purchase history and preferences
- Newsletter subscription preferences
- Customer service communications
3.2 Technical Information
We automatically collect technical information including:
- IP address and location data
- Browser type and version
- Device information and operating system
- Website usage patterns and analytics
- Cookies and similar tracking technologies
4. How We Use Your Information
We use your personal data for the following purposes:
- Processing orders and providing customer service
- Sending newsletters and marketing communications (with consent)
- Improving our website and services
- Complying with legal obligations
- Preventing fraud and ensuring security
- Analytics and business intelligence
5. Legal Basis for Processing
We process your personal data based on:
- Consent: For marketing communications and optional cookies
- Contract: To fulfill orders and provide services
- Legitimate Interest: For website analytics and fraud prevention
- Legal Obligation: To comply with tax and regulatory requirements
6. Data Sharing and Disclosure
We may share your personal data with:
- Trusted service providers (payment processors, shipping companies)
- Analytics and marketing service providers
- Legal authorities when required by law
- Business partners with your explicit consent
We never sell your personal data to third parties.
7. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (typically 7 years for financial records)
- Resolve disputes and enforce agreements
- Improve our services (anonymized data may be retained longer)
8. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate personal data
- Erasure: Request deletion of your personal data
- Restriction: Limit processing of your personal data
- Portability: Receive your data in a structured format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for marketing communications
9. Cookies and Tracking
We use cookies to enhance your browsing experience. You can manage cookie preferences through our cookie banner. Essential cookies are necessary for website functionality and cannot be disabled.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of sensitive data
- Secure server infrastructure
- Regular security assessments
- Staff training on data protection
- Access controls and authentication
11. International Transfers
If we transfer your data outside the UK, we ensure adequate protection through:
- Adequacy decisions by the UK Government
- Standard contractual clauses
- Binding corporate rules
- Other appropriate safeguards
12. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe we have collected such data, please contact us immediately.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or through a prominent notice on our website. Your continued use of our services constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: [email protected]
- Phone: +44 121 456 7890
- Address: 42 Crafton Street, Birmingham B15 2HJ, United Kingdom
15. Complaints
If you're not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF